Shipping Policy

1. A note about address changes: Once an order has been placed, we are unable to change your shipping address. Please double check the shipping address before checkout to confirm accuracy.

2. How much does shipping cost?

For items under $230, you will need to pay $18 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. Local customs clearance fees in specific regions are not covered by us.

5. Can Senhai Agarwood ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this: Philippines, Indonesia, Cuba, Iran, Sudan, Syria

6. Countries and regions covered by logistics.