Dear Customer, considering the natural uniqueness and variability of agarwood, all products are non-returnable and non-exchangeable once sold, except in cases of quality defects. Situations that do not qualify for return or exchange include, but are not limited to:

• Dissatisfaction with natural properties such as grain, color, or fragrance intensity.
• Color changes or slight reduction in fragrance caused by improper personal wearing or storage.
• Return requests due to subjective reasons such as changes in personal preference or needs after purchase.
• Damaged packaging or missing accessories (e.g., free gifts, care manuals) not caused by our party.

Details refer to: https://agarwood.ai/termsconditions/