Effective Date: [Jan 1, 2026]

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal information by agarwood.ai (“we,” “us,” or “our”) when you (“you” or “user”) access or use our website located at agarwood.ai (the “Website”) and any associated services, features, or content (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy and our Terms of Service.

  1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically collected through your use of the Services.

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and postal address when you register an account, submit inquiries, place orders, or subscribe to our newsletters.
  • Account Information: Username, password (encrypted), and account preferences.
  • Payment Information: Credit card details, billing address, and other payment-related data when you make purchases through the Website (processed securely via third-party payment processors; we do not store full payment card information).
  • Communications Data: Content of emails, messages, or other communications you send to us.
  • Optional Information: Demographic data (e.g., age, gender, location), preferences, and feedback provided voluntarily through surveys or forms.

1.2 Non-Personal Information

  • Technical Data: IP address, browser type and version, operating system, device type, unique device identifiers, and browsing behavior (e.g., pages visited, time spent on the Website, links clicked).
  • Analytics Data: Information about your interaction with the Services, including referral sources, search queries, and usage patterns, collected through third-party analytics tools (e.g., Google Analytics).
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings (see Section 6 for details).
  1. How We Use Your Information

We use the collected information for the following legitimate purposes:

  • To provide, maintain, and improve the Services (e.g., process orders, deliver products, respond to inquiries).
  • To personalize your experience (e.g., tailor content, recommendations, and marketing communications to your interests).
  • To process payments and prevent fraud (in collaboration with third-party payment processors).
  • To communicate with you (e.g., send order confirmations, shipping updates, newsletters, and respond to your requests).
  • To analyze usage trends and optimize the Website’s performance, functionality, and user experience.
  • To comply with legal obligations, resolve disputes, and enforce our Terms of Service.
  1. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent, except as disclosed below:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Services, including:

  • Payment processors (e.g., Stripe, PayPal) to process transactions securely.
  • Shipping and logistics partners to deliver orders.
  • Analytics providers (e.g., Google Analytics) to track Website usage.
  • Email marketing platforms (e.g., Mailchimp) to send newsletters and communications.
    These service providers are contractually obligated to use your information only to perform the services we request and to maintain its confidentiality.

3.2 Legal and Compliance Reasons

We may disclose your information if required by law, regulation, or legal process (e.g., court order, subpoena), or if we believe in good faith that such disclosure is necessary to:

  • Protect our rights, property, or safety, or the rights, property, or safety of others.
  • Investigate or respond to suspected fraud, abuse, or violations of our Terms of Service.
  • Comply with applicable data protection laws (e.g., GDPR, CCPA).

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving agarwood.ai, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on the Website prior to such a transfer.

  1. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information, passwords) using industry-standard protocols.
  • Secure servers and access controls to limit access to personal information.
  • Regular security audits and updates to our systems and processes.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide personal information at your own risk.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.

  • Account Information: Retained for as long as your account is active, or as needed to provide you with the Services.
  • Order and Payment Information: Retained for tax, accounting, and legal compliance purposes (typically 7 years from the date of transaction).
  • Marketing Data: Retained until you unsubscribe or request deletion.
  1. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on the Website. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

6.1 Types of Cookies

  • Necessary Cookies: Essential for the Website to function properly (e.g., enabling navigation, processing orders). These cannot be disabled.
  • Performance Cookies: Collect information about how you use the Website (e.g., pages visited, errors encountered) to improve performance.
  • Functional Cookies: Remember your preferences (e.g., language, region) to provide personalized features.
  • Marketing Cookies: Used to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

6.2 Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but disabling certain cookies may limit your ability to use some features of the Website. For more information on cookies, visit www.allaboutcookies.org.

  1. Your Rights

Depending on your jurisdiction (e.g., EU/EEA, California), you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information, subject to legal exceptions.
  • Right to Restriction of Processing: Request that we limit the processing of your personal information.
  • Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format.
  • Right to Object: Object to the processing of your personal information for marketing or other purposes.
  • Right to Withdraw Consent: Withdraw any consent you have previously given to us (without affecting the lawfulness of processing based on consent before withdrawal).

To exercise these rights, please contact us using the information provided in Section 9. We will respond to your request within a reasonable timeframe (typically 30 days) and in accordance with applicable data protection laws.

  1. Third-Party Links

The Website may contain links to third-party websites, services, or content. This Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Policy or the processing of your personal information, please contact us at:

Email: Senhai@agarwood.ai

  1. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. We will notify you of any material changes by posting the updated Policy on the Website (with a revised “Effective Date”) and, if required by law, via email or other communication. Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

  1. Children’s Privacy

The Services are not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected personal information from a child, please contact us.